INTERNATIONAL INTELLIGENCE AGENCY – T/A SPY SCHOOL

SERVICES PRIVACY POLICY

International Intelligence Pty Ltd, trading as Spy School is a private training organisation that is committed to maintaining the privacy and confidentiality of its trainee’s, staff, client personnel and participants records.

We are committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st of September 2015 .

MANAGEMENT OF PERSONAL INFORMATION

Spy School retains a record of personal information about all individuals with whom we undertake any form of business activity. Spy School must collect, hold, use and disclose information from our clients and stakeholders for a range of purposes, including but not limited to:

  • Providing services to clients;
  • Managing employee and contractor teams;
  • Promoting products and services;
  • Conducting internal business functions and activities;
  • Requirements of stakeholders;
  • Referring to a third party under only under the third party provisions stated below;
  • Communications and sharing information only under third party provisions stated below ;
  • Conducting internal business functions and activities;

As a Private training organisation Spy School is required to collect, hold, use and disclose a wide range of personal and sensitive information on participants including and not limited to in reference to RPL ( nationally recognised training programs) Spy school acts as a referral agent for On-Line Studies and is not recognized as an RTO. Spy school also acts as a referral agents assessment for final RPL recognition.

PROVISION FOR THIRD PARTY TO MANAGEMENT OF PERSONAL INFORMATION

Spy School will refer students to SOGA /AFS for the purposes of undertaking the online course in the qualification of Certificate III Investigation Services, fifteen (15) units will be undertaken online and two (2) units ( conduct surveillance and prepare a surveillance vehicle) may be accepted through Recognition of Prior Learning (RPL) assessments for a list of the units of competency to be undertaken by trainee personnel and participants. As we have stated in our management of personal information above the third party providers of services will have access to your information. Any misuses of your information by these third parties below will fall under their policies & terms & conditions. And Spy School will not be liable for any legality damages or claims against the third party in this provision below.

Third party provisions for

Special Operations Group Australia Pty Ltd SOGA

ACN 102 505 733 ABN 26 102 505 733

Official address- 2/293 Nepean Highway, Edithvale VIC 3196

and 

Australian Forensic Services (AFS) RTO #4282

Head Office is located at:

2/50 Geils Court Deakin ACT 2600

HOW AND WHAT WE COLLECT

Spy School collects information from you to facilitate the provision of our products and services. Dependent on how you have come to know about Spy School, we may have received information about you from other companies (associate organisations) who promote our products and services on our behalf. All associate organisations promoting Spy School services are subject to the same obligations as we are, with regards to helping you to control the privacy of your personal information.

WHAT WE COLLECT

The following types of personal information are generally collected, depending on the need for service delivery:

  • Contact details;
  • Employment details;
  • Educational background;
  • Demographic Information;
  • Course progress and achievement information; and
  • Financial billing information.

The following types of sensitive information may also be collected and held:

  • Identity details;
  • Employee details & HR information;
  • Complaint or issue information;
  • Disability status & other individual needs;
  • Indigenous status; and
  • Background checks (such as National Criminal Checks or Working with Children checks).
WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to best understand your needs and expectations and to provide you with a better service; as well as for –

  •  Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products and services, special offers or other information which we think you may find interesting using the email address which you have provided to us.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail and we may use the information you  have provided to customize our website according to your interests.
HOW PERSONAL INFORMATION IS HELD

Spy School usual approach to holding personal information includes robust storage and security measures at all times. All electronic data is stored on servers based in NSW Information on collection is:

  • As soon as practical converted to electronic means;
  • Stored in secure, password protected systems, such as financial system, learning management system and student management system; and
  • Monitored for appropriate authorised use at all times.

Only authorised personnel are provided with login information, with system access limited to only those relevant to their specific role. Spy School IT systems are hosted with high security to the physical server locations and server systems access. Virus protection, backup procedures and ongoing access monitoring procedures are in place. Destruction of paper based records occurs as soon as practicable in every matter, through the use of secure shredding and destruction services at all Spy School sites. Individual information held across systems is linked through a Spy School allocated identification number for each individual. Spy School takes active measures to consider whether we are able to retain personal information we hold, and also to ensure the security of personal information we hold. This includes reasonable steps to protect the information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. We destroy or de-identify personal information held once the information is no longer needed for any purpose for which the information may be legally used or disclosed. Access to Spy School offices and work areas is limited to our personnel only – visitors to our premises must be authorized by relevant personnel and are accompanied at all times. With regard to any information in a paper based form, we maintain storage of records in an appropriately secure place to which only authorized individuals have access. Regular staff training and information bulletins are conducted with Spy School personnel on privacy issues, and how the APPs apply to our practices, procedures and systems. Training is also included in our personnel induction practices.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINK TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. Spy School does not use or disclose the personal information that it holds about an individual for the purpose of direct marketing, unless:

–   The personal information has been collected directly from an individual, and the individual would reasonably expect their personal information to be used for the purpose of direct marketing; or

–   The personal information has been collected from a third party, or from the individual  directly, but the individual does not have a reasonable expectation that their personal  information will be used for the purpose of direct marketing; and

–    We provide a simple method for the individual to request not to receive direct marketing  communications (also known as ‘opting out’). On each of our direct marketing communications, Spy School provides a prominent statement that the individual may request to opt out of future communications, and how to do so. An individual may also request us at any stage not to use or disclose their personal information for the purpose of direct marketing, or to facilitate direct marketing by other organisations. We comply with any request by an individual promptly and undertake any required actions for free. Spy School confirms all individuals have a right to request access to their personal information held and to request its correction at any time. In order to request access to personal records, individuals are to make contact with. If you would like a copy of the information held on you please email us.

If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

PRIVACY COMPLAINTS PROCEDURE
  1. If an individual feels Spy School has breached its obligations in the handling, use or disclosure of their personal information, they may raise a complaint. We encourage individuals to discuss the situation with their Spy School representative in the first instance, before making a complaint. The complaints handling process is as follows.
  2.  The individual should make the complaint including as much detail about the issue as possible, in writing to Spy School to any of the Spy School staff members in charge.
  3.  Spy School will investigate the circumstances included in the complaint and  respond to the individual as soon as possible (and within 30 calendar days)  regarding its findings and actions following this investigation. Should after considering this response, if the individual is still not satisfied they make escalate their complaint directly to The department of fair trading, contactable on 133220.  When investigating a complaint, the department of fair trading will initially attempt to conciliate the complaint, before considering the exercise of other complaint resolution powers.
  4. If this matter is of a complaint relating to your online studies, you firstly must contact SOGA to discuss any issues directly relating to your online studies to attempt to resolve the matter prior to contacting ASQA ON 1300 701 801.
  5.  Alternatively, if the complaint relates to a non-privacy matter, student may contact the department of Fair Trading, contactable on 133220.